FonePay facilitating your business in every possible way!
FonePay Merchant App
Pakistan’s first and largest digital lifestyle platform powered by Mastercard.
An efficient and effective way to accept payments at your business (physical, online and in-app).
To become a FonePay Merchant all you need is to sign-up, link your existing bank account with the FonePay Merchant App and start accepting payment from your customers by scanning the QR Code.
You can choose between a printed QR Code for your customers to scan and pay or the FonePay Merchant App which will generate a QR code instead.
It will make the buying process for your customers faster, easier and convenient offering them a complete shopping experience.
A multi bank app for you and your customer for acceptance and payment.
FonePay Merchant App - Features
Manage, review and track your daily sales and get a deeper understanding of your customers buying behavior
Manage, review and track your loyalty and rewards program to enhance brand loyalty and customer engagement
Issue and accept your branded gift cards to provide your customers with another option to pay with convenience
Your customers can easily redeem the points at your stores to help them save more - which means they should also stop in more, buy more and ultimately, spend more
We give you the option to use the app on different mediums whether it is in-app, on your website or at your store
Easy in-app and website integration allowing you to merge your existing system with FonePay easily
Each transaction will be recorded in a web portal for your reference, review and reconciliation
Dual reporting will provide you with the details of your existing system and FonePay
Vast portfolio of partner banks on the app for you and your customers, helping you increase your business and target market
PCI-DSS certification and being a Mastercard partner gives us the ability to keep your sensitive information safe from any kind of leakage or misuse
Get started now and tap into millions of FonePay users in just a few steps
Become a FonePay Merchant in Seconds
1. Get the app
Register on FonePay and get a Masterpass QR Code for your Business.
2. Link an account
Add your existing or new account from any participating bank.
3. You're all set
That’s it. The payment will be transferred to your accounts instantly.
Download your free FONEPAY merchant app
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FonePay Merchant Signup
FonePay Terms of Service
Upon signing of this Agreement, the Merchant agrees to permit FonePay Customers along with customers of associated partners (hereinafter referred to as the “Customers”) to make payment of goods and services purchased through the FonePay Services.
SOFTWARE & HARDWARE USE
Hardware: FONEPAY may at its sole discretion provide hardware to the Merchant for the processing of payments through the FonePay Services (the “Hardware”). In the event that Merchant is provided with the Hardware, the Merchant shall be liable for any physical damage to the Hardware (other than normal wear and tear). In addition, the Merchant shall immediately notify FONEPAY of any damage, unauthorized use, loss or theft of the Hardware and the Merchant shall be liable for the cost of replacement of the Hardware. The Merchant hereby undertakes and agrees that the Hardware, its ownership, copyright and other intellectual property related thereto shall remain with FONEPAY at all times.
PAYMENT & SETTLEMENT
For all transactions undertaken between the Merchant and FonePay Customer, the merchant has the option to open an account with Inov8’s Acquiring Bank for real time settlement or the Merchant can request for settlement in his existing account, Funds of which will be settled in ______ Days
For each transaction undertaken between the Merchant and the FONEPAY Customer, FONEPAY will charge the Merchant a transaction fee, “Merchant Discount Rate” as follows rates:
Payment from Bank Account : 1% + FED
Payment from Gift and Loyalty Card: 2% + FED
Any revision, change or adjustment of the Transaction Fee shall be communicated to the Merchant from time to time and shall be binding.
Any and all payments made by FONEPAY under this Agreement shall be paid after deduction of any applicable taxes, the Transaction Fee and/or Chargeback if any.
FonePay acknowledges and agrees that all transactions pertaining to settlement of accounts through debit or credit of the Merchant’s account shall be subject to the approval of the Merchant.
VOID TRANSACTIONS & CHARGEBACK
The following transactions shall be deemed void:
A transaction that appears to be or there is reason to believe, that the transaction has been processed due to any error, negligence, misconduct, fraud or illegality by the Merchant, its employees, or someone acting on behalf of the Merchant
Transactions not in compliance with any of the terms of this Agreement or your usage of the FonePay Services.
Transactions processed without prior authorisation or approval, where such authorisation or approval is mandatory under the terms of this Agreement, required by FONEPAY or the concerned bank through and has been intimated to the Merchant or otherwise required under law.
The transaction is for any reason disputed or reversed by the network, the Software, or a FONEPAY Customer or the member FIs.
The Merchant shall be solely responsible in the event of a void Transaction (as stated in clause 5.1 above), The Merchant acknowledges that a void transaction shall at any time be reversed or charged back to the Merchant’s designated account by FONEPAY, at its sole discretion (the “Chargeback”).
The Merchant further acknowledges that FONEPAY and/or the member FIs shall not be required for the settlement and transfer of any funds from the Customers’ FonePay Services account to the Merchant FonePay Services account, in the event that a transaction is found to be invalid. Provided further, where a transaction is found to be invalid pursuant to transfer of funds from the concerned banks account into the Merchant’s account, the Merchant shall be liable to ensure that such erroneously transferred funds are returned to FONEPAY and/or the member FIs.
The Merchant shall (i) establish a fair policy for giving refunds and return of goods for sale transactions (ii) only give refund by means of a transaction voucher, a system generated void /reversal, a credit note issued by the Merchant or an exchange of goods and not in cash or cheque. The Merchant shall disclose the Merchant’s refund policy to the Customers at the time of transaction processing. (iii) At all times act in accordance with the Merchants’ own guidelines in processing refunds. In the event that the Merchant’s establishment is a website, the Merchant undertakes to ensure that its refund policy is clearly disclosed at its website.
In the event of any dispute involving a transaction and/or where FONEPAY suspects that a fraud is involved, the Merchant authorises FONEPAY or its agents to visit the premises of the Merchant during business hours to inspect, examine and make copies of the Merchant’s books of accounts and records
In order to facilitate the Merchant, FONEPAY shall provide initial training to the Merchant’s employees responsible for processing transactions. Thereafter, the Merchant shall ensure that its employees are aware of all obligations under the agreement and transactions are processed in accordance with the Agreement
REPRESENTATION OF THE MERCHANT
The Merchant hereby represents and warrants that the Merchant shall not:
Breach this Agreement or any other agreement entered into with FONEPAY in connection with the FonePay Services;
Violate any federal, state, or local laws, rules, or regulations applicable to the Merchant’s business;
Fail to provide FONEPAY with any information that is reasonably requested about the Merchant’s business activities, or provide us with false, inaccurate or misleading information;
Refuse to cooperate in a legal investigation or audit that may be required by FONEPAY
Integrate or use any of the FonePay Services without complying with FONEPAY’s requirements;
Utilize recurring billing functionality without properly obtaining Customers’ consent to be billed in such a manner;
Submit any transaction for processing through the FonePay Services which does not represent a bona fide, permissible transaction as outlined in this Agreement or which inaccurately describes the product or services being sold or the charitable donations being made; and
Process transactions or receive payments on behalf of any other party, or redirect payments to any other party.
The Merchant represents and warrants that the Merchant shall:
Clearly display product description against each product being sold at the Merchant’s website.
Accept payments in store via NFC, NFC Tags, QR codes, from their customers, who in turn may pay through a linked financial instrument or Gift Card
Issue and top up Gift Cards via the FonePay application.
Create and manage discounts, offers and deals on the FonePay application
Create and manage loyalty and rewards programs on the FonePay application.
The Merchant will have to adhere to the point of sale placement and branding guidelines which may include, placement of POS machines and Mastercard based QR codes in a prominent place at checkout counters/tills and placement of stickers on entrance and exit doors.
Accept payments online through apps, mobile web, webstores and widgets from their customers, who in turn may pay through a linked financial instrument or Gift Card.
Merchants may have a QR code that is dynamically displayed from a POS/Tablet or may just have a static QR code which will be found on a sticker/decal/tent card.
Provide locations for all of its outlets/branches so that customers may adequately find/get directions to the same.
The FonePay may add new services and features upon mutual consent
Accept Payments from other compatible providers or payment schemes including but not limited to masterpass, M-Visa,
OWNERSHIP AND USE OF INFORMATION, DATA, AND INTELLECTUAL PROPERY
All data, generated, collected and transmitted under this Agreement, whether collected by FONEPAY directly or through facilitation of the Merchant shall be treated as confidential information and under the sole and absolute ownership of FONEPAY. The Merchant shall not in any manner personally use or make available for use to a third party any data which is developed or collected from Customers or otherwise in relation to the FonePay Services or in pursuance of this Agreement. The Merchant acknowledges that disclosure of any such information shall cause irreparable loss to the business of FONEPAY. Accordingly, in the instance of any such breach, FONEPAY shall be entitled to obtain injunctive orders from a competent court of law, without prejudice to any other remedy available under law.
FONEPAY hereby grants to the Merchant a restricted, revocable, non-exclusive, non-transferable license to use FONEPAY’s trademarks and associated products and FIs trademarks to identify and solely in relation to the FonePay Services. The Merchant agrees that it shall not at any time during or after this Agreement assert or claim any interest in or do anything that may adversely affect the validity of any trademark, trade name or product design, layout, label or any other intellectual property belonging to or licensed to FONEPAY.
The Merchant acknowledges that in pursuance of this Agreement, the Merchant shall gain access to certain information, the security of which is imperative to maintain. Accordingly, the Merchant undertakes to (i) Take all reasonable steps to protect the security of the electronic device or software through which the FonePay Services are provided (ii) Not allow anyone third party, other than the employees of the Merchant to use their account details of the Merchant, including user name and password details. The Merchant further undertakes to comply with all reasonable instructions, as may be issued by FONEPAY from time to time regarding account access and security, In the event of any disclosure of such information due to any act, omission or negligence of the Merchant, FONEPAY shall not be liable to the Merchant for any losses or damages. Indemnification?
The Merchant acknowledges that the FonePay Services may be suspended from time to time, whether due to any factors including but not limited to routine maintenance, downtime, errors, glitches or other interruptions. Under no circumstances shall FONEPAY be liable for any duration for which the FonePay Services are unavailable due to such suspension.
APPOINTMENT AS AGENT
During the course of this Agreement, subject to agreeing to the terms and conditions of agent appointment provided at the website of FONEPAY i.e [insert hyperlink]. The Merchant shall be appointed as an authorised agent of FONEPAY, upon receiving a written notice of approval and appointment from FONEPAY.
The Merchant hereby undertakes to be liable for determining any and all taxes assessed, incurred, or required to be collected, paid, or withheld for any reason in connection or use of the Services, Software, POS Terminal and/or other ancillary services (the “Taxes”). In addition, the Merchant shall be solely responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax/revenue authorities.
The Merchant agrees to display at its premises any stickers or other material provided by FONEPAY for the purpose of displaying, and also to maintain and distribute promotional material provided by FONEPAY from time to time. The Merchant shall undertake best efforts to promote the use of the FonePay Services but in all events such promotional efforts shall be not less than efforts undertaken to promote the use of any other modes of payment. In no circumstances shall the Merchant make any representation or take any action to discourage use of FonePay Services by existing or prospective Customers.
FONEPAY shall be permitted to use the Merchant’s logo and/or trademarks for promotional purposes during the Term of this Agreement (the “Merchant Logo”). However, in no event shall FONEPAY alter or modify the Merchant Logo in any way and shall at all time follow the guidelines (if any) provided by the Merchant in relation to the use of the Merchant Logo. Upon termination of the Agreement both Parties shall cease to use and/or display the other Parties logo and trademarks.
TERM AND TERMINATION
This Agreement shall commence on the Effective Date and shall continue until terminated as set forth herein (the “Term”). The Merchant shall be permitted to terminate this Agreement by giving thirty (30) days written notice to FONEPAY and FONEPAY shall be permitted to terminate this Agreement immediately, by giving written notice to the Merchant. Upon termination of the Agreement by either Party, the Merchant shall no longer have access to, and shall cease all use of the FonePay Services. Provided, any termination of this Agreement shall not relieve the Merchant of any obligations to pay any costs, charges, penalties or any other amounts owed, whether to FONEPAY, the Customers, the concerned bank, member FI or any third party.
The Merchant shall indemnify and hold FONEPAY harmless from any claims, demands, actions, suits or proceedings, liabilities, losses, costs, expenses, legal fee of damages claimed against FONEPAY by any Customer or other person or authority on account of acts or omissions by the Merchant in connection with the sale of goods and services (by the “Merchant) and the performance of this Agreement. The indemnity provided herein shall survive the termination/cancellation hereof in so far as it pertains to events, which transpired during the subsistence hereof.
If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable for any reason, the remaining provisions not so declared shall nevertheless continue in full force and effect, but shall be construed in a manner so as to effectuate the intent of this Agreement as a whole, notwithstanding such stricken provision or provisions.
No term or provision of this Agreement shall be deemed waived, and no breach excused, unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented.
TRANSFER OF OWNERSHIP AND ASSIGNMENT
This Agreement shall bind and inure to the benefit of each Party’s permitted successors and assigns. The Merchant shall not assign this Agreement without the written consent of FONEPAY FONEPAY may assign this Agreement in its sole discretion without the written consent of the Merchant. The Merchant shall immediately notify FONEPAY in the event of any sale, lease or change in management of the Merchant. In such an event the rights and authorisations granted under this Agreement shall only extend or be assigned subject to written approval of FONEPAY.
This Agreement sets forth the entire agreement and understanding of the Parties hereto in respect to the subject matter contained herein, and supersedes all prior agreements, promises, covenants, arrangements, communications, representations or warranties, whether oral or written, by any officer, partner, employee or representative of any party hereto.
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